Failure Mode Runbook
UX-audited. Updated quarterly. Last updated: 2025-01-31 The first instinct when something breaks is to fix it. The second instinct - the one that separates operators from engineers - is to understand why it broke. I learned this lesson in a kitchen at 7 PM on a Saturday. The salamander stopped heating. The line cook’s instinct: crank it higher. My instinct, learned from watching equipment fail too many times: check the pilot light first. Thirty seconds of diagnosis saved us from replacing a working thermostat or, worse, flooding the kitchen with unburned gas. ...