Rme

Why This Exists Operations break down when every decision is treated as urgent and handled by whoever is available. Reliable systems route the right decisions to the right specialists and enforce verification steps before deployment. This protocol keeps decisions traceable, auditable, and aligned with uptime. The Routing Stack Level 1: Frontline Triage Classify the issue, isolate impact, and prevent escalation. Level 2: Domain Specialist Assign to the tech with the most relevant system context. ...

The Purpose of Gates Every system needs checkpoints that stop defects from moving downstream. Quality gates enforce the pause required to verify safety, stability, and traceability. These gates are designed to fit within active operations without slowing momentum. The Four Gate Model Gate 1: Pre-Work Readiness Tools, parts, and lockout steps confirmed. No improvisation. Gate 2: Change Integrity Work completed to spec. Torque, alignment, and calibration verified. Gate 3: Operational Validation System runs under real load without alarms or drift. ...

UX-audited. Updated quarterly. Last updated: 2025-01-31 The first instinct when something breaks is to fix it. The second instinct - the one that separates operators from engineers - is to understand why it broke. I learned this lesson in a kitchen at 7 PM on a Saturday. The salamander stopped heating. The line cook’s instinct: crank it higher. My instinct, learned from watching equipment fail too many times: check the pilot light first. Thirty seconds of diagnosis saved us from replacing a working thermostat or, worse, flooding the kitchen with unburned gas. ...

UX-audited. Updated quarterly. Last updated: 2025-01-31 The first time my deployment pipeline failed silently, I didn’t know for three days. The site loaded. Pages rendered. Everything looked fine. But somewhere between my local build and the CDN, a file had been modified - cached incorrectly, served stale, hash mismatch invisible. I only discovered it when a reader emailed asking why a page showed outdated content. That’s when I understood: “it works” is not the same as “it’s correct.” ...