Operations

Why This Exists Operations break down when every decision is treated as urgent and handled by whoever is available. Reliable systems route the right decisions to the right specialists and enforce verification steps before deployment. This protocol keeps decisions traceable, auditable, and aligned with uptime. The Routing Stack Level 1: Frontline Triage Classify the issue, isolate impact, and prevent escalation. Level 2: Domain Specialist Assign to the tech with the most relevant system context. ...

The Purpose of Gates Every system needs checkpoints that stop defects from moving downstream. Quality gates enforce the pause required to verify safety, stability, and traceability. These gates are designed to fit within active operations without slowing momentum. The Four Gate Model Gate 1: Pre-Work Readiness Tools, parts, and lockout steps confirmed. No improvisation. Gate 2: Change Integrity Work completed to spec. Torque, alignment, and calibration verified. Gate 3: Operational Validation System runs under real load without alarms or drift. ...