NSLS Engagement Scoring
Purpose Outreach decisions should not depend on intuition. This scoring model converts member participation data into a single numeric metric — the Engagement Score (ES) — scaled from 0 to 10. The score replaces qualitative assessments with a repeatable, auditable formula that can be applied at scale across 500+ members. This is the operational layer that connects the NSLS Outreach System Reset (Case Study 001) to data-driven decision making. The Formula ES = (w1 * O) + (w2 * S) + (w3 * B) + (w4 * C) ...